When and how will I get my refund?

Please allow up to 14 business days for your return to be processed and for you to receive your refund. It may take up to two billing cycles for your account to reflect the refunded amount. 

LASCANA will issue your refund in the form of the original payment once we've received and processed your return.

If you paid by credit card:

    • LASCANA will refund your purchase amount to the same card.
    • Refunds include any US taxes originally paid on the item being returned. 

If you applied a promotional code:

    • The discount will only be applied to exchanges in the same style in another size or color.
    • The discount cannot be transferred when exchanging for a different style.

For more assistance with your refund status, our LASCANA customer care team is available 24/7 via live chat.