My package was damaged or lost. What do I do?

If by chance your package gets lost in transit or arrives damaged, please contact our Customer Service team for immediate assistance.

For immediate assistance, call our customer care team toll free at 888-772-3160. Our team is available 7 days a week 8:00am - 11:00pm.

You can also start a live chat or send us an email

If you choose to reach out via email, please keep in mind that receiving an email response back from our team might take up to 24 hours. Make sure to include the following information so that we can resolve the issue quickly and efficiently for you:

  • Account number or phone number
  • Order number
  • Tracking number
  • Description of issue (please be sure to include the specific item number(s) of damaged or missing merchandise)
  • Your preference for either a replacement of in-stock items or a refund