What is your return policy?

Thank you for shopping with LASCANA, it is important to us that you are completely happy with your purchase. If for any reason you are not happy with your purchase, you can simply return your item within 90 days and we will gladly exchange it or refund your merchandise price.

    • Merchandise must be in a new and unused condition with all tags and labels attached.
    • Please follow the simple directions on our Return/Exchange form to start the return/exchange process.

For your convenience, we have provided a UPS or USPS prepaid return label located in your package.

If you choose to use the return label:

    • Peel off the label for your chosen carrier.

    • Place the label on your package.

    • Follow the return instructions located on the back of the return label.

    • Keep the peel-off tracking number located just below the label you selected.

Please note that use of the prepaid return label will result in a $6.95 deduction from your refund/exchange credit.

*Shipping and processing charges are non-refundable.