How do I return or exchange a product?

5 Easy Steps to return your product:

1. Return your item within 90 days and include the Return/Exchange form located in your package for a prompt exchange or refund.
• Merchandise must be in a new and unused condition with all tags and labels attached.
2. Complete the bottom portion of the form and indicate if you prefer an exchange or refund. 
• Exchange shipping is FREE, regardless of the number of items you order.
3. Indicate a return reason code next to the item you are exchanging or returning to provide us with valuable feedback.
4. If you are paying the balance of an exchange with a credit card that is different from what was used on the original order, please contact customer care at 1-888-772-3160.
• If requesting a refund, we will credit your original method of payment. It is not necessary to provide your credit card number.
5. Send your return back to LASCANA using the pre-paid label enclosed in your package or by insured USPS mail or UPS.
• The fee for shipping the package back to LASCANA is the responsibility of the customer.
• The use of the prepaid return label will result in a $6.95 deduction from your refund/exchange credit.

Please address your returns to:

LASCANA Returns Department 
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615, USA