How long does a return or exchange take?

LASCANA processes returns/exchanges once your items are received and inspected at our distribution center. Once your return has been processed, we will send a return confirmation email. Please allow up to 14 business days for your return to be processed and for you to receive your refund. During peak times the process may take up to an additional 7 business days.

For more assistance with returns/exchanges, our LASCANA customer care team is available 24/7 via live chat.