Returns & Exchanges
How to send in your Return/Exchange

You now have two options to return your items!

Happy Returns LASCANA
1. In person with Happy Returns
  • Find a location near you
  • Box-free, label-free, contact-free
  • Immediate refund
Happy Returns LASCANA Happy Returns LASCANA
2. In the mail with Happy Returns
  • Under return methods, select "other options"
  • Choose "Box and ship items using a pre-paid label"
  • Print your shipping label
  • Bring your box to the carrier shown on the label

Have a question about our new returns process? Check out our Returns FAQ


Within the return portal you may exchange items for a different size in that same item. However, if you’d like to exchange for a different color or different item entirely, you will need to process a return for LASCANA Wallet Credit and then use that credit to place a new order for the other item. Reminder, there is no return fee when you choose LASCANA Wallet Credit as your refund method!